Peitz Service Experts Reviews

"I wasn't home when the furnace was fixed"

"The tech was complete in his assessment of the heating/cooling system, and answered my questions."

"Very polite young man. He went over the maintenance & recommended I get a humidifier to eliminate static in house. I got one the next day."

"Troy is very knowledgeable and professional"

"Fast and courteous service and even provided extra help by blocking up a hole in my house skirting."

"enough said above"

"Analysis of heating system on your books says it's 21 years old. It was installed in 2017 going from a fuel oil burner in the basement to an electric unit in the attic. 2017 is not 21 years ago but I cannot get the technician to understand that. Also I entered 2 time proposals for service visit on the web, one of which was between 10-12. I later get a call saying I had 3 different times to choose from, and to call back to choose leaving a message saying I chose 9am. I get the answering service calling me saying 9am is not an option, I chose 10-12. I repeat I just got a call offering 9am, they said no, you have 10-12. I lost my temper and had to speak to the answering service like I am talking to a slow dog. Then next morning I get a phone call from the service technician asking if he can come over now, it was 8am. 1. Get rid of the answering service, they only know the city as "Peeaaiirriee." Answering services are a very impersonal way of communicating with your customers, especially if they don't know what they are doing. 2. Instruct the technicians to respect the chosen time. I don't care if his schedule suddenly freed up because of no Tuesday morning meeting and it is more convenient to him to come early. He is overhead, I am profit. Treat customers like it."

"The technician responded very quickly, was receptive to customer input, industriously diagnosed the problem, and got the unit working properly quite promptly. The tech has followed up by phone, as promised, to report that the manufacturer recommends replacement of a part, which the tech said will be accomplished, to ensure that the Lennox furnace continues to function efficiently."

"The tech was extremely knowledgeable and courteous"

"Customer service was great and problem was solved."

"The service Tech was very friendly. Answered all my questions. Pietz has been servicing out furnace and air conditioner for many years and have always taken good care of our equipment."

"Blake is very through, professional and just does a great job."

"Personal attention"

"Very knowledgeable and friendly service."

"professional; l service"

"timely, polite"

"Clint is so efficent an very nice an polite"

"My initial call was on Saturday at roughly 7:45 am. The technician was able to get on site within a reasonable amount of time that morning. After trouble shooting the problem he called to let me know he was going to head to the shop to get some tarps and a shop vac. About 3 hours later I received a call from the tech letting me know he got busy and would not be able to make it back to my house. He also informed the time (2 to 4 hours)it would take and the cost involved with cleaning out my chimney and informed me I did not want to pay that much. It was obvious to me by his tone that he did not want to do the job so I let him know I will clean the chimney myself and ended the call. After returning from rapid city that evening I bought the proper supplies and cleaned all of the pipe from the unit out the roof. It took a total of 50 minutes including the trip to the store to buy the supplies. I thought service calls were completed as they arrive, but they must not be. I would suggest finishing one call before moving to the next or call for additional help when you get more calls than one person can handle. Thank you to Jamie for delivering heaters for the night so my pipes didnt freeze and for lining up the completion of the work the following day. I have always been a 100% Peitz guy. When given the choice I had used you on all my previous construction projects as well as personal. The service received last Saturday as well as how the tech dealt with the situation and talked to me did not reflect well on Peitz. I have been conditioned to expect better from your organization."

"Troy was pleasant to work with and he answered all of my questions and responded to any requests that I made of him."

"Professionalism & friendliness"

"Very friendly serviceman. He did a great job and explained the condition of our equipment."

"Excellent young man"

"It took 3 visits to finally resolve the issue."

"he was friendly. knowledgeable, clean"

"Friendly staff, very helpful with questions. Quick to respond with any issues or concerns."

"What was expected"

"I was called with a notice that he would be arriving soon, he was very professional and gave me a clean filter!"

"Courteous, explained everything he did and told me why it was necessary.. no high pressure sales pitches"

"Efficient and knowledgeable."

"Technician was on- time, knowledgable, and thorough."

"Very knowledgeable and helpful!!"

"Always pleasant and personable. Knows what he is doing. Thank you"

"They were prompt & professional. They cleaned up after themselves & they were incredibly customer-oriented!"

"Technician very thorough, explained what he did, advised us of what might need to be done in future. Very helpful."

"My tech is very good, always asks me if I have questions or need help with anything."

"The service man was polite and did a good job."

"Professional, friendly service."

"The technician wrote be the nicest note. This took time out of his day and I truly appreciate his nice words."

"Very friendly, knowledgeable tech."

"He was thorough, knowledgeable, respectful"

"The two gentleman that came and looked at my heater were great and very informative and explained our options on what Pietz had to offer."

"He was on time and friendly. He seemed to be though."

"Tech solved the problem."

"Troy always does a great job"

"Trusted technician."

"Fast, efficient, polite, kept me information as to what he was doing."

"Arrived on time and took care of the tune-up."

"very fast service"

"Very polite and considerate!"

"He worked very hard to fix the problem he found. Lots of times up and down stairs. He also replaced a part that was almost wore out."

"Blake is very professional and does a great job for us."

"As always the person doing the check was friendly and efficient."

"Great guys, great work"

"Always fast to fix our problem."

"Dean is always good to keep us updated about what he is doing and what needs to be done"

"Timely & Very Professional."

"I asked for Blake and got him and he always provides good service."

"Spent time cleaning out the fireplace and making sure furnace was working properly"

"Service is always very prompt, courteous and explained plainly."

"Because he was friendly, knowledgeable and professional. He also explained the questions we had with patience and in terns we could understand. very good representative of your good service!,"

"knowledgeable and friendly"

"Tech was professional, respectful and thorough."

"Fast service response and efficient"

"Allen was polite, considerate, and thorough."

"the Tech was very pleasant and friendly. Explained what he did when he was done"

"Was thorough & explained things"

"Kyle was very patient with me and explained everything ."

"Everyone was very polite, thorough and conscientious about their work."

"Service was timely and professional."

"Knew what was wrong right away"

"Fast and friendly service"

"Place is always neat after they are done - do a nice job replacing filters and leave helpful notes with suggestions"

"Fast service on a hot day. Good explanation of the problem, fixed quickly."

"Allen,he fixed the thermostat"

"The technician does a great job. He explains things very well"

"Service was prompt and professional"

"Good service"

"Fast service, tech figured out the issue quickly and replaced/fixed the part that needed to be replaced/fixed quickly."

"Very polite and professional"

"Very professional and completed the work on a timely fashion."

"Technician did a very thorough job of inspecting the unit and explaining different options. He also found a red porcelain bowl that was sitting between 2 condenser pads that had been there for may years. No previous tech had seen that. We discussed why it was there, found no reason for it, so removed it. He also added refrigerant to the outside unit."

"respectful, quiet, professional"

"very professional, we had two technicians and they answered questions were efficient, cleaned up and provided great service. Josh B. our sales consultant did an excellent job as well."

"They were out within 2 hours of being called"

"quick response and parts were in the truck"

"Pleasant and professional"

"great guy"

"The technician is a very polite friendly young man. He is very good at his job"

"He was very polite, informative, and helpful!"

"Very thorough !"

"Pleasant, helpful, efficient, explained everything"

"We appreciate your willingness to help us in a holiday weekend. The young lady answering the phone was extremely kind. Dean was great."

"Excellent service"

"The tech fixed the problem"

"He was very professional explaining what he was going to do"

"he was neat, informative and prompt"

"technician very personable and professional."

"Took the time to fix the issue"

"Dean was very prompt and does great work"

"Theyre always very quick with their service and I can always count on them to get my problem resolved."

"On time and fixed problem"

"Blake showed what consumers like namely professionalism and most importantly he knew his craft."

"Technician did a thorough inspection and very friendly."

"Good trustworthy technician"

"Blake is knowledgeable and very professional. He wore a mask and covered his shoes. Took time to explain the operation of the new thermostat."

"Great customer service."

"Clinton was okay but I didn't care for the gentleman with him. If this was my first experience with Pietz it would be the last. This is my home. I found the service rude. They leaned on my walls. Made poor comments about previous service, all done by Pietz. Made comments about the state of equipment and were pushy about getting new even though I know it needs replaced the last gentleman from Pietz told me it's not dire straights. They used my bathroom and lectured me on opening all my registers and even opened the one in the bathroom that was used. These comments are not about Clinton I found him respectful and mainly responding to the gentleman who was with him."

"did well"

"Not sure which time in the last couple of weeks you are asking about but whenever any of the technicians are here they are very knowledgeable and helpful even with my silly questions. They do quick and accurate work."

"Dean does a great job. He is very thorough and explains all that he did and always calls to let us know when he is coming to the house."

"They were very efficient and explained everything"

"Answered all our questions. Very patient. Explained everything thoroughly. Great personality."

"Technician was very professional and explained what the problem was and cost to fix it"

"Courteous and efficient service"

"Tech seemed very conscious and thorough. Was very professional."

"Allen showed up on time and was very thorough."

"Very polite,very efficient, quiet, wore a covid mask,wore shoe covers. Called before he arrived and arrived on time."

"Technician was polite, professional, and helpful in explaining work being done."

"Mr Becker has been out service man for years and his work has never been questioned after he left. He always fixed the problem."

"Quick response. Good technician."

"Work done efficiently"

"the only issue is the routing of the drain pipe. we discussed around the base of the wall. Bit this was not passed on to the installers"

"Eric stayed with a very difficult problem and ran it to ground. He is an excellent asset to your business. Very sharp."

"Timely, provided good information"

"Efficient and courteous."

"Great job"

"No issues"

"Cause the tech has been here before for biannual checkups and I have never had any problems with my furnaces."

"Friendly and gets the job done."

"Very friendly"

"He seemed very knowledgeable about our products."

"did well"

"Fast and courteous service."

"Very pleasant to work with. Explained everything great"

"He seemed to check everything over."

"You did not show up on the day that you scheduled an appointment for and then you didn't call to reschedule, you just came when you wanted."

"Very friendly and knowledgeable!"

"I appreciate that the tech followed Covid protocols."

"Professional and personable."

"Friendly and Knowledgable"

"Fast service, problem fixed."

"Very understanding and informative as well as very courteous."

"On time and very curteous"

"Was advised what not to do to save the filter."

"Josh went above & beyond"

"Service tech was very knowledgeable about the problem, fix it fast, and was very friendlty."

"He is very informed and polite."

"Blake was friendly and knowledgeable. He also had a great attitude given it was an early service call on a very cold Saturday."

"Fixed the problem. Knew what was wrong and corrected it. Freezing temps, he arrived after 5 and stayed until the problem was fixed."

"these guys are very efficient & accommodating. thank you"

"He was very thorough and completed the job in a timely matter. Cleaned up after himself and made sure I didnt have any questions! I didnt know you did maintenance on fireplaces and he asked if Id like that done. Very professional, thank you!"

"they were very prompt and knowlegeable regarding the problem"

"Troy was able to help me on a weekend and was very professional and friendly. His service was great!"

"Good job"

"Very professional and efficient"

"He explain everything"

"On time, polite, and efficientx"

"great service"

"Always friendly and willing to answer questions."

"Friendly, informative, knowledge"

"I was satisfied!"

"No complaints"

"i wasnt here"

"Timely, courteous, and professional"

"All the service representatives who come here are always professional and kind."

"It was an emergency, and Blake responded quickly. He was courteous and helpful."

"Service was friendly, timely, and honest."

"ever thing was timely and neatly."

"Very courteous and thorough"

"found problem and solved it"

"Tech was very helpful and explained everything to me."

"Very efficient. Showed me where there was some rust and wear and tear on my furnace. Very polite young man."

"We were extremely satisfied with the work of the service technician (prompt, courteous, explained everything, etc.). However I am not happy with the scheduling for inspections. Prior to 2019, Peitz's were "hot to trot" to schedule our semi-final service inspections (i.e., the winter inspection as early as August-September), but last year (2019) we had to call to remind them to do the inspection, this year (2020) it was late November when the inspection was scheduled. In a typical year we would have had much cold weather by this time. We should have consistency in scheduling (winter before potential cold weather, summer before potential hot weather). Just because we have a service contract, we shouldn't be taken for granted, placed on the back burner or an after thought for scheduling."

"He explained what was wrong and personable"

"He was very friendly and helpful"

"Friendly, helpful, courteous, on time, efficient."

"Knew what he was doing."

"did good"

"First, you came in and listened to the problem and then gave us possible answers and estimated costs upfront. I like that we were offered, and accepted a service plan. AND IT WORKED WHEN YOU LEFT!!"

"Thorough and efficient work."

"Did what was expected. Gets a passing mark. Wear a mask. DCC"

"I've not used the furnace since the service call, so I'm assuming things were checked out well."

"Very respectful and efficient"

"Just has a good,neat, caring way"

"Very prompt response, courteous, and explained things well."

"He was clean, neat , knowledgeable and friendly and knew what he was doing!"

"Filter kit too expensive"

"Blake gives good service and has a good personality."

"Tech very knowledgeable, provided information clearly, did not try to up-sell service rather explained clearly any problems he found - also, very important, we are older and have reason to be concerned about Covid - tech was masked and maintained distancing throughout. Thank you Peitz!"

"The tech was very polite and very easy to talk with. He seemed to want to help me and explained in detail what was going on with my furnace."

"Dean is always so meticulous with the checkups."

"Dean always does a great job"

"Did good job!"

"the service man did a very good job"

"very professional and curtious"

"He was thorough solved the problem and followed up with a issue another tech didnt do"

"Clint is very personable an does his job very well!"

"Friendly, communicative and good job"

"Fixed the problem don't smell gas"

"He new wat he was doing, Very professional"

"Efficient did a great job"

"All went well"

"Friendly and timely"

"Dory is amazing, she took my phone call and a service Techician was there shortly and fixed the problem"

"Allen was friendly and was polite and professional and completed the inspection in a short perid of time without any disruptions."

"Allen was amazing. Super friendly, courteous, and answered all of my questions in detail with patience. I was very impressed with his level of service, and you should be too. I will continue to work with Peitz."

"good service"

"Appt was on time"

"got there quickly and got it taken care of"

"friendly, professional, good job to my knowledge"

"The work is always spot on no matter whether it is maintenance or repair."

"Nobody's perfect."

"Explained everything to me"

"did a very good job"

"Took time to get my service done correctly and explained well the services"

"Clinton was efficient and very knowledgeable"

"Excellent service!"

"Very professional, friendly and informative"

"Polite, respectful of me and my home, answered questions directly, took care of problem"

"Service was provided immediately and the technician was knowledgeable and provided great customer service."

"Courteous effecient job"

"100 degree day and service man was out within a few hours!"

"He wore face covering and asked if he should keep it on. Great! He told me what he did and that everything was good."

"Very courteous"

"Had to tell technician electric heat was newer than 19 years old."

"He drove out in the country to our home and fixed the problem with our air conditioner."

"the Technician was knowledgeable and friendly. Price was fair."

"answers below"

"Dean is very professional and pays attention to every detail."

"because of the service and attitude of the service provider !"

"I believe the cost of $767 to install an evaporative coil (under warranty) in my 4-year old Lennox heating unit was excessive. The technician was on location at my home for 2 hours and 2 minutes (1:10 PM to 3:12 PM). It actually only took one man 1 hour to install the coil and 1 hour to make sure it recharged properly. I was previously advised that it would take 2 or 3 men 2 or 3 hours to install the unit."