Peitz Service Experts Reviews

"I requested an itemized receipt three times. Explain your charges. Send by email right away. 6167-202807"

"The technician was very courteous and knowledgeable."

"I though you were going to call me each season to schedule maintenance checks. I had to call you and then could not have the work done until the end of November. Isnt this a little late?"

"All went well"

"Recent visit was a 10, prior visit doing pre maintenance a leak was discovered on interior coil. The estimate was close to $300 more than competitor. When I expressed my concern price dropped $300. I have some concerns of price gouging and creating work that is possibly not required. Another pre maintenance visit tech was suggesting we get a humidifier even though humidity was less than inspection done year before."

"Staff was friendly and professional."

"Inspector has always been friendly and helpful."

"Great job by the serviceman"

"Staff is very professional and knowledgeable."

"Quick response, friendly representative (both on phone and person), knows what he is doing"

"Work done efficiently"

"I have had the same problem with my zone heating/cooling for at least two years. They have worked on it when they have serviced my system and come out specifically for that two times--it was never fixed until the technician that came out this time found the problem."

"Very helpful and willing to answer questions"

"Very easy to work with."

"Knowledgeable and fast service"

"Excellent service from an excellent tech"

"Technician was very courteous"

"Always quick and efficient."

"Friendly knowledgeable service"

"Informative courteous"

"Great, Friendly Service"

"Fast professional service."

"Did good job knew what he was doing"

"I'm just very happy with this business."

"Friendly, great service"

"Work is always done efficiently and repairs are explained well."

"Very friendly technician"

"Everyone is very professional, able to answer all questions."

"Everyone is so helpful, answering any questions we had. Great service and great installation"

"Quick service when needed"

"We always have Dean Becker do out work and he is very good. When he says that everything is okay, we believe him."

"I am satisfied and there are not many options in our area"

"All was satisfactory"

"Your technician was very kind and knowledgeable."

"kept informed of time of service, prompt and explained wheat we needed"

"Full service but unable to schedule maintenance ahead of time. Thought I had scheduled with previous serviceman but was not serviced until later in the season than was requested. Only scheduled after I contacted them."

"They are honest and thorough."

"Prompt service and friendly staff"

"friendly, efficient"

"On time & know what theyre doing!"

"Clinton did very good. He was helpful with showing us what and why, he was tidy and timely."

"Very knowledgeable"

"Competent, friendly and knowledgeable"

"Very knowledgeable, dependable and nice man did the servicing"

"The service is very good, but I am a little concerned that the equipment that was installed new about 2 months ago needed servicing so quickly."

"He was very polite and knowledgeable"

"Reliable friendly and competent service"

"Customer satisfaction"

"Good tech service."

"They are efficient and reliable"

"I can always count on them to do a great job!"

"Not only do the technicians make sure that your equipment is working properly but they also give you recommendations pertaining to what you can do to increase safety issues pertaining to your equipment."

"finally on second call got the midco frequency upgrade matched to the thermostate/furnace"

"Tech was well-informedon our system. He gave us recommendations and options."

"Very good service at a very good price"

"Never going to be asked.."

"You never showed up."

"Quality service"

"Quality work Great customer service"

"COMES OUT IN TIMELY MANNER"

"Very polite lady making the arrangements. The technician who arrived was very polite and professional. He did a great job."

"friendly,clean,thorough,quick"

"Friendly service. On time etc. answered my questions."

"Friendly, professional, and informative."

"Always friendly very helpful"

"As kind and respectful as all the service people that do the annual AC/furnace the panel in the driveway is your advertisement it's up to neighbors to make the choice."

"Pietz is very reliable and dependable"

"Very professional technician."

"Knowledgeable, prompt, kind, and reliable."

"Technicians seem very qualified & experienced. Always congenial & on time."

"Always rapid service with Peitz."

"Prompt service, customer service oriented, & they clean up after themselves."

"You were fast and efficient. Workers were courteous but pushed too hard to take the Advantage Plan and to replace both furnace and conditioner."

"Checked everything out thoroughly"

"reliable, consistent, professional"

"The service expert prior to this last onesaid that I need a new furnace and air conditioner. Now this last expert said that everything is looking good. I really want to know the truth when dealing with a local business"

"I have always had the BEST service from Pietz! Any service person we have gotten have been kind, throughly and answered all our questions. Great service and great company!"

"Home office staff is very nice, and every tech Ive been sent has provided excellent, friendly service."

"They were on top of everything, great to work with"

"On time, very professional, always put slippers on their feet and always seem very knowledgeable."

"Timely"

"I called monday afternoon and your service gentleman was here the same day. Check thing he needed to check, filled freon, check temp and completed the project. Clinton was a professional and answered every question I asked. He did a great job. The system is working great right now. Thank You and Clinton !!!"

"Fast service, knowledgeble technician"

"The technician was very informed and patient."

"On time, professional, personable, conversational, quiet, helpful."

"It was hot and I needed air!"

"Professional, courteous, pleasant"

"Excellent service!"

"Very professional and friendly"

"Great service. Came on a Saturday & got us all fixed up. Friendly & efficient technician."

"Excellent service"

"Good service"

"Quick & efficient service"

"I was impressed with how quickly the technician called and showed up and at the time wasnt a customer ( I now am)!"

"Our serviceman Ron was very knowledgeable and personable. He did an excellent job finding out what our problems were."

"Service was as promised"

"Professional and courteous people"

"I had a new heating/cooling system installed in 2015. Since then, I have had over $1100 in repair costs"

"Everybody worked hard to get the furnace and ac installed despite the heat and cramped work conditions and kept us informed of their progress along the way."

"The person that came to my house was very professional and answered all my questions"

"Fast and professional service."

"Allen did an excellent job!"

"Dean is a good guy and didn't try to hijack me. Very efficient, friendly and quick."

"Appreciate their service."

"It was set up very quickly. They explained things"

"Fast and reliable service."

"Fast service and problem Solved"

"Prompt and friendly"

"Knowledge & throughness"

"Knowledgeable, good service and good experiences with them over the years."

"Because the service expert was very professional and very friendly. He explained everything in a way I could understand."

"Your employees do a great job."

"Good Service"

"Staff is very knowledgeable, he made the needed repair to get our old unit running and then contacted sales to get the process started at obtaining replacement equipment."

"Quick service, friendly man"

"Clint, the technician that gave my service was very good . He took his time and answered all my questions and gave good advice."

"Knowledgeable technician. Explained services."

"Excellent service"

"Clint was very prompt"

"Very knowledgeable and friendly. Genuinely concerned about our problem."

"very professional, good communication"

"Called and was available earlier; was personable; explained what he would be doing; left the place clean and explained his inspection report; asked if I had any questions."

"I just totally trust their Service and abilities."

"Technician very knowledgeable and friendly"

"Did a good job"

"On-time, reliable service."

"Inspector called ahead, was polite and efficent hardly knew he was here upon completion came in and told us what found and left us a copy of the inspection."

"Very knowledgeable."

"Everything was explained completely and all questions were answered"

"Everything done professionally"

"showed me and did maintenance"

"timely and knowlegable"

"He was very thorough"

"Tech was polite, informative. Very nice."

"Made sure my services were expedited after I missed scheduling for an appointment. But they put me on a list and it I was immediately given a second chance rather than wait a month for the next appointment."

"Knowledgeable, courtesy"

"Thorough, top quality service. Very Professional. Answers all questions in an easy to understand manner."

"Dean was here and always helps get to the bottom of a problem."

"prompt arrival; explained everything well"

"Very pleasant person."

"Tech listened, provided accurate and concise explanations of services and likely needed service."

"Service is always done efficiently with good explanations of any repairs or problems."

"Knowledgeable and polite"

"Blake was on time, efficient, knowledgeable and friendly."

"Fairly quick response. Knowledgeable and friendly tech. Salesman didn't come along this time, which made me happy. Quick repair."

"Professionalism and prompt service."

"Peitz has always been on time and whoever is working on our house always has answers to my questions."

"Stayed on task. Answered questions in detail. Spread protective cloths."

"Always on time, great service"

"Took time to explain everything."

"Very satisfied with Josh and Ron when they came to my house! Very informative and helpful in many ways when it came with my issues and questions!"

"Great technician"

"nice guy new what he was doing"

"Troy was very thorough and explained everything when he completed the work."

"It was a labor intensive and filthy job to get my boiler working again. Our tech, Blake, jumped in and got it done without a second thought."

"Very nice technician."

"Prompt, friendly, knew what he was doing."

"It was after hours on a Friday evening and the technician was completely courteous and diligent. I greatly appreciated the prompt service."

"Ron was very thorough, answered questions and was very professional."

"He did a great job"

"The tech was friendly, thorough, and explained everything he did in a clear and detailed manner."

"The staff was very informative when we were visiting about the solutions to our issue. They answered each question thoroughly. I appreciated the care and respect the install gentlemen showed to our home. A+++ job!!!"

"The technician was absolutely wonderful! He knew exactly what he was doing and was very friendly. I might also add that he is a handsome YOUNG man. Hard to believe he is in his 40s."

"professional work"

"Very professional, very informative, very thorough, friendly."

"Seems to be a difficult problem to diagnose. Hope this service call fixed the issue!"

"The service was awesome! The technician saved the day and my furnace was working good. I am so grateful since we had very, very cold weather. Thabk you so much !"

"Diagnosed and fixed problem in short order."

"Fast service very cold day"

"Did a great job with the furnace but too cold for the AC so don't forget me"

"the Technician was very polite and worked quickly and efficiently."

"Tech was very friendly, willing, and knowledgeable."

"It took way too long to get the part, therefore, having to purchase another heater to keep the house somewhat warm, heating bill will be sky high running the electric heaters."

"That Blake is AWESOME!! We have been having vibrating issues and Blake came out and really took a look at things and fixed our problem. Thank you so much, Blake!"

"He was through and friendly."

"Very pleasant & Knowledgeable young man."

"Hes very thorough friendly and helpful always polite"

"friendly service. knowledgeable"

"Tech was on time, friendly, & efficient."

"knowledgable, professional"

"He answered our questions"

"Effecient"

"Professional and knowledgeable"

"Technician was informative and polite."

"He did a good job"

"Very informative - answered all my questions to my complete satisfaction."

"He called and showed up right on time, got to work right away and answered all my questions. I know he was careful with the appliances because there wasnt a lot of noise."

"Very thorough"

"good communication skills by technician"

"They always come as soon as they can"

"The technician was courteous and polite. He explained to me what he was doing. He didn't make a mess. In short, it was a great service call."

"Polite, no complaints"

"I wasn't home when the furnace was fixed"

"The tech was complete in his assessment of the heating/cooling system, and answered my questions."

"Very polite young man. He went over the maintenance & recommended I get a humidifier to eliminate static in house. I got one the next day."

"Troy is very knowledgeable and professional"

"Fast and courteous service and even provided extra help by blocking up a hole in my house skirting."

"enough said above"

"Analysis of heating system on your books says it's 21 years old. It was installed in 2017 going from a fuel oil burner in the basement to an electric unit in the attic. 2017 is not 21 years ago but I cannot get the technician to understand that. Also I entered 2 time proposals for service visit on the web, one of which was between 10-12. I later get a call saying I had 3 different times to choose from, and to call back to choose leaving a message saying I chose 9am. I get the answering service calling me saying 9am is not an option, I chose 10-12. I repeat I just got a call offering 9am, they said no, you have 10-12. I lost my temper and had to speak to the answering service like I am talking to a slow dog. Then next morning I get a phone call from the service technician asking if he can come over now, it was 8am. 1. Get rid of the answering service, they only know the city as "Peeaaiirriee." Answering services are a very impersonal way of communicating with your customers, especially if they don't know what they are doing. 2. Instruct the technicians to respect the chosen time. I don't care if his schedule suddenly freed up because of no Tuesday morning meeting and it is more convenient to him to come early. He is overhead, I am profit. Treat customers like it."

"The technician responded very quickly, was receptive to customer input, industriously diagnosed the problem, and got the unit working properly quite promptly. The tech has followed up by phone, as promised, to report that the manufacturer recommends replacement of a part, which the tech said will be accomplished, to ensure that the Lennox furnace continues to function efficiently."

"The tech was extremely knowledgeable and courteous"

"Customer service was great and problem was solved."

"The service Tech was very friendly. Answered all my questions. Pietz has been servicing out furnace and air conditioner for many years and have always taken good care of our equipment."

"Blake is very through, professional and just does a great job."

"Personal attention"

"Very knowledgeable and friendly service."

"professional; l service"

"timely, polite"

"Clint is so efficent an very nice an polite"

"My initial call was on Saturday at roughly 7:45 am. The technician was able to get on site within a reasonable amount of time that morning. After trouble shooting the problem he called to let me know he was going to head to the shop to get some tarps and a shop vac. About 3 hours later I received a call from the tech letting me know he got busy and would not be able to make it back to my house. He also informed the time (2 to 4 hours)it would take and the cost involved with cleaning out my chimney and informed me I did not want to pay that much. It was obvious to me by his tone that he did not want to do the job so I let him know I will clean the chimney myself and ended the call. After returning from rapid city that evening I bought the proper supplies and cleaned all of the pipe from the unit out the roof. It took a total of 50 minutes including the trip to the store to buy the supplies. I thought service calls were completed as they arrive, but they must not be. I would suggest finishing one call before moving to the next or call for additional help when you get more calls than one person can handle. Thank you to Jamie for delivering heaters for the night so my pipes didnt freeze and for lining up the completion of the work the following day. I have always been a 100% Peitz guy. When given the choice I had used you on all my previous construction projects as well as personal. The service received last Saturday as well as how the tech dealt with the situation and talked to me did not reflect well on Peitz. I have been conditioned to expect better from your organization."

"Troy was pleasant to work with and he answered all of my questions and responded to any requests that I made of him."

"Professionalism & friendliness"

"Very friendly serviceman. He did a great job and explained the condition of our equipment."

"Excellent young man"

"It took 3 visits to finally resolve the issue."

"he was friendly. knowledgeable, clean"

"Friendly staff, very helpful with questions. Quick to respond with any issues or concerns."

"What was expected"

"I was called with a notice that he would be arriving soon, he was very professional and gave me a clean filter!"

"Courteous, explained everything he did and told me why it was necessary.. no high pressure sales pitches"

"Efficient and knowledgeable."

"Technician was on- time, knowledgable, and thorough."

"Very knowledgeable and helpful!!"

"Always pleasant and personable. Knows what he is doing. Thank you"