Peitz Service Experts Reviews

"Dean was very prompt and does great work"

"Theyre always very quick with their service and I can always count on them to get my problem resolved."

"On time and fixed problem"

"Blake showed what consumers like namely professionalism and most importantly he knew his craft."

"Technician did a thorough inspection and very friendly."

"Good trustworthy technician"

"Blake is knowledgeable and very professional. He wore a mask and covered his shoes. Took time to explain the operation of the new thermostat."

"Great customer service."

"Clinton was okay but I didn't care for the gentleman with him. If this was my first experience with Pietz it would be the last. This is my home. I found the service rude. They leaned on my walls. Made poor comments about previous service, all done by Pietz. Made comments about the state of equipment and were pushy about getting new even though I know it needs replaced the last gentleman from Pietz told me it's not dire straights. They used my bathroom and lectured me on opening all my registers and even opened the one in the bathroom that was used. These comments are not about Clinton I found him respectful and mainly responding to the gentleman who was with him."

"did well"

"Not sure which time in the last couple of weeks you are asking about but whenever any of the technicians are here they are very knowledgeable and helpful even with my silly questions. They do quick and accurate work."

"Dean does a great job. He is very thorough and explains all that he did and always calls to let us know when he is coming to the house."

"They were very efficient and explained everything"

"Answered all our questions. Very patient. Explained everything thoroughly. Great personality."

"Technician was very professional and explained what the problem was and cost to fix it"

"Courteous and efficient service"

"Tech seemed very conscious and thorough. Was very professional."

"Allen showed up on time and was very thorough."

"Very polite,very efficient, quiet, wore a covid mask,wore shoe covers. Called before he arrived and arrived on time."

"Technician was polite, professional, and helpful in explaining work being done."

"Mr Becker has been out service man for years and his work has never been questioned after he left. He always fixed the problem."

"Quick response. Good technician."

"Work done efficiently"

"the only issue is the routing of the drain pipe. we discussed around the base of the wall. Bit this was not passed on to the installers"

"Eric stayed with a very difficult problem and ran it to ground. He is an excellent asset to your business. Very sharp."

"Timely, provided good information"

"Efficient and courteous."

"Great job"

"No issues"

"Cause the tech has been here before for biannual checkups and I have never had any problems with my furnaces."

"Friendly and gets the job done."

"Very friendly"

"He seemed very knowledgeable about our products."

"did well"

"Fast and courteous service."

"Very pleasant to work with. Explained everything great"

"He seemed to check everything over."

"You did not show up on the day that you scheduled an appointment for and then you didn't call to reschedule, you just came when you wanted."

"Very friendly and knowledgeable!"

"I appreciate that the tech followed Covid protocols."

"Professional and personable."

"Friendly and Knowledgable"

"Fast service, problem fixed."

"Very understanding and informative as well as very courteous."

"On time and very curteous"

"Was advised what not to do to save the filter."

"Josh went above & beyond"

"Service tech was very knowledgeable about the problem, fix it fast, and was very friendlty."

"He is very informed and polite."

"Blake was friendly and knowledgeable. He also had a great attitude given it was an early service call on a very cold Saturday."

"Fixed the problem. Knew what was wrong and corrected it. Freezing temps, he arrived after 5 and stayed until the problem was fixed."

"these guys are very efficient & accommodating. thank you"

"He was very thorough and completed the job in a timely matter. Cleaned up after himself and made sure I didnt have any questions! I didnt know you did maintenance on fireplaces and he asked if Id like that done. Very professional, thank you!"

"they were very prompt and knowlegeable regarding the problem"

"Troy was able to help me on a weekend and was very professional and friendly. His service was great!"

"Good job"

"Very professional and efficient"

"He explain everything"

"On time, polite, and efficientx"

"great service"

"Always friendly and willing to answer questions."

"Friendly, informative, knowledge"

"I was satisfied!"

"No complaints"

"i wasnt here"

"Timely, courteous, and professional"

"All the service representatives who come here are always professional and kind."

"It was an emergency, and Blake responded quickly. He was courteous and helpful."

"Service was friendly, timely, and honest."

"ever thing was timely and neatly."

"Very courteous and thorough"

"found problem and solved it"

"Tech was very helpful and explained everything to me."

"Very efficient. Showed me where there was some rust and wear and tear on my furnace. Very polite young man."

"We were extremely satisfied with the work of the service technician (prompt, courteous, explained everything, etc.). However I am not happy with the scheduling for inspections. Prior to 2019, Peitz's were "hot to trot" to schedule our semi-final service inspections (i.e., the winter inspection as early as August-September), but last year (2019) we had to call to remind them to do the inspection, this year (2020) it was late November when the inspection was scheduled. In a typical year we would have had much cold weather by this time. We should have consistency in scheduling (winter before potential cold weather, summer before potential hot weather). Just because we have a service contract, we shouldn't be taken for granted, placed on the back burner or an after thought for scheduling."

"He explained what was wrong and personable"

"He was very friendly and helpful"

"Friendly, helpful, courteous, on time, efficient."

"Knew what he was doing."

"did good"

"First, you came in and listened to the problem and then gave us possible answers and estimated costs upfront. I like that we were offered, and accepted a service plan. AND IT WORKED WHEN YOU LEFT!!"

"Thorough and efficient work."

"Did what was expected. Gets a passing mark. Wear a mask. DCC"

"I've not used the furnace since the service call, so I'm assuming things were checked out well."

"Very respectful and efficient"

"Just has a good,neat, caring way"

"Very prompt response, courteous, and explained things well."

"He was clean, neat , knowledgeable and friendly and knew what he was doing!"

"Filter kit too expensive"

"Blake gives good service and has a good personality."

"Tech very knowledgeable, provided information clearly, did not try to up-sell service rather explained clearly any problems he found - also, very important, we are older and have reason to be concerned about Covid - tech was masked and maintained distancing throughout. Thank you Peitz!"

"The tech was very polite and very easy to talk with. He seemed to want to help me and explained in detail what was going on with my furnace."

"Dean is always so meticulous with the checkups."

"Dean always does a great job"

"Did good job!"

"the service man did a very good job"

"very professional and curtious"

"He was thorough solved the problem and followed up with a issue another tech didnt do"

"Clint is very personable an does his job very well!"

"Friendly, communicative and good job"

"Fixed the problem don't smell gas"

"He new wat he was doing, Very professional"

"Efficient did a great job"

"All went well"

"Friendly and timely"

"Dory is amazing, she took my phone call and a service Techician was there shortly and fixed the problem"

"Allen was friendly and was polite and professional and completed the inspection in a short perid of time without any disruptions."

"Allen was amazing. Super friendly, courteous, and answered all of my questions in detail with patience. I was very impressed with his level of service, and you should be too. I will continue to work with Peitz."

"good service"

"Appt was on time"

"got there quickly and got it taken care of"

"friendly, professional, good job to my knowledge"

"The work is always spot on no matter whether it is maintenance or repair."

"Nobody's perfect."

"Explained everything to me"

"did a very good job"

"Took time to get my service done correctly and explained well the services"

"Clinton was efficient and very knowledgeable"

"Excellent service!"

"Very professional, friendly and informative"

"Polite, respectful of me and my home, answered questions directly, took care of problem"

"Service was provided immediately and the technician was knowledgeable and provided great customer service."

"Courteous effecient job"

"100 degree day and service man was out within a few hours!"

"He wore face covering and asked if he should keep it on. Great! He told me what he did and that everything was good."

"Very courteous"

"Had to tell technician electric heat was newer than 19 years old."

"He drove out in the country to our home and fixed the problem with our air conditioner."

"the Technician was knowledgeable and friendly. Price was fair."

"answers below"

"Dean is very professional and pays attention to every detail."

"because of the service and attitude of the service provider !"

"I believe the cost of $767 to install an evaporative coil (under warranty) in my 4-year old Lennox heating unit was excessive. The technician was on location at my home for 2 hours and 2 minutes (1:10 PM to 3:12 PM). It actually only took one man 1 hour to install the coil and 1 hour to make sure it recharged properly. I was previously advised that it would take 2 or 3 men 2 or 3 hours to install the unit."

"Excellent work and got here timely"

"HE WAS VERY POLITE AND CONVERSATIONAL. TOOK TIME TO ANSWER ALL OUR QUESTIONS"

"I dont know the name of the serviceman that was here first, but he was very upfront and professional about what the problem was. Kyle came and was also very professional and thoroughly explained the options. The installation men were professional, quick, cleaned up when they were done, and explained how to operate the new furnace."

"Clint was very thorough in explaining what he was doing etc..."

"Polite and professional but topping that is honesty"

"Everything fine with new thermostat except I'm unable to make the smart thermostat display cease displaying. The function isn't available to click. I discussed w/ Blake after he'd left. Hadn't noticed the issue while he was present."

"During this COVID19 pandemic, the option of having the technician not enter the home was selected. He said he was able to take pressures from the AC unit outside that would normally be taken inside as well. I chose this option on the side of caution. Be well."

"Seemed courteous, and from what I could tell he knew what he was talking about. Called on the way and was thorough."

"Service was great, but I didnt appreciate have two people in my house trying to sell me something after the service. Right now I want to limit exposure with people because of COVID and this was not needed right now. This should be thought of right now for future consultations."

"Allan is exceptionally nice, easy to talk to, and professional."

"Friendly, informative, efficient."

"On time couteous explained the results and recommendations"

"Very thorough"

"Josh was a very professional and friendly employee"

"He answers all our question & was very polite."

"Very friendly and courteous"

"Clint was very friendly and knowledgeable. He explained how to set the controls. He was always willing to answer our questions. Good job!"

"They were professional, knowledgeable and efficient with the furnace and A/C installation, product and prior service. Lennox tends to be a little pricey from my other quotes. If long term reliability plays out,like my last Lennox; it'll pay off(20 years)."

"Competent and got it done quickly"

"He was courteous and seemed to know what he was supposed to do and did it. He answered any questions we had."

"Very helpful and knowledgeable answerws all my quetions"

"Dean has serviced our furnace/air conditioner for years and he has always done an outstanding job."

"Peitz Service Techs consistently provide good service"

"Very professional"

"He arrived as scheduled, he took precautions for cleanliness, etc. When finished, he explained the results of his service visit."

"Very good service and we like Blake."

"He was pleasant and thorough."

"Dean has been servicing the equipment in our store for years and knows all pieces very well and gets us back up and going quickly."

"Both servicemen that came to work on our furnace and air conditioning are very knowledgeable at what they do."

"They did a good job putting it in but theres a smell thats making my wife and I sick"

"We are always pleased with the job they do."

"Great Help"

"I am a little concerned that after supplying the info on my new furnace that the tech wasnt aware and had old info so didnt have the correct filter with him."

"The service tech coordinated a convenient time to check out our problem ans was waiting for me when I got home. He was able to determine what the problem was and repair it and explained to me what happened and how to prevent the problem in the future."

"So nice to have responsible people just come do their job to a high standard."

"Professional, courteous, friendly and took the time to visit about what he was doing"

"Technician was very pleasant and efficient."

"Peitz just happened to have a spot open the same day they called to schedule an appointment. I had just put my 18 year old dog down and he was sympathetic. Troy was on time, went down the checklist and took care of any items that needed attention."

"Even though there were blizzard conditions, Dean came over to check out our problem with the floor heat in our shop. He always is very prompt and thorough and were lucky to have him as our local serviceman!"

"The technician was very polite and personable. Seemed to know what he was talking about and willing to answer questions."

"Prompt service and knowledgeable."

"Best AC/Heating service in town."

"Very efficient and friendly"

"Awesome service"

"Got quick service"

"excellent job, arrived ahead of time. explained everything and double checked to ensure all was correct."

"He did a very wonderful job."

"Blake did a very good job, very professional, courteous and friendly."

"tech was efficient"

"The excellent service we were provided with"

"Technician came and did inspection with no violation to out privacy."

"careful and friendly"

"Clint did the preventive maintenance quickly and efficiently. He called prior to arriving as I requested. He answered any questions that I asked and asked me a number of times if I had any additional questions."

"Excellent tech"

"Very courteous technician, explains well what he has done"

"Dean always does a good job with installation and explanation of the system"

"perfect"

"on time, took care with not tracking dirt and leaves in house, through"

"Explained what he was doing and answered out questions."

"Friendly, efficient,informative"

"He explained furnace workings to me good"

"My furnace wasnt kicking in properly and Blake was there pretty quick. He worked fast, knew what he was doing and was very personable."

"Allen answered any questions I had and was very respectful of our home. I really appreciate that your technicians cover their shoes when entering the home. Thank you!"

"Allan is exceptional. He went above what we expected in service."

"Kyle was professional, personable and explained options available. Clinton was knowledgeable, informative, personable, excellent work ethics. More than pleased with Peitz."

"Did a good job, very friendly and conscientious."

"Clint is new to our home. Asked and answered questions. Pleasant."

"Good technician"

"Very thorough"

"He came within a day of my calling and fixed immediately."

"Very polite service people."

"The technician was very informative and helpful."

"Clinton was very friendly and professional. Always helpful lin answering questions."

"Dean does a great job and is courteous and respectful of us and our home when here."

"They made sure they got our issue fixed."

"Eric replaced a motor in outdoor heat exchanger. Three days later the whole think quit and wouldn't run at all, but when I called in the problem, Eric showed up and fixed it within minutes (and we live 12 miles out of town) - a wire connection had come undone."

"He was knowlegable, and efficient"

"Very polite while he did his job."

"It was very good service and Blake was good at what he does"

"Tech worked efficiently and told me his findings"

"Very courteous and friendly"

"prompt and freindly service"

"The technician was prompt for the appointment and seemed very thorough in all the checkpoints for the furnace and air conditioner. He was very personable as well and was ready to answer any and all questions."

"He checked things over well. Used gages etc."

"quick response, quick repair, very good tech"

"Very thorough inspection!"

"the technition did very good contacting me, plus he came back another day to put in refrigerent."

"I think he did good work. When I called the person on the phone scheduled me for 6 PM. I work till 4pm. I got a phone call at 10am saying the repair man want to look at my central air. I had to leave work for an hour so the repairs could be done. Blake was very nice and fix the central air. I didn't like the fact that after 5pm I would have been charged more so I had to leave work to get it fixed. I think it would be nice if the hours repairs are done shouldn't cost so much extra for a later day. Most people work till 5pm."

"He was personable, told me about issues and offered suggestions to help alleviate the issues."

"Very complete service"

"He fixed the problem quickly and the thermostat was replaced."

"The service was OUTSTANDING! Our AC quit on the hottest weekend of June. And our service tech wasnt even on call that day, and he still came out in a Sunday! Then when the system was determined to need to be replaced, an oncall salesman Kyle M was there within 2 hours to discuss our options and get the process started to receive a new unit."

"We were notified when they were coming; cleaned up after themselves and were professional."

"Blake was very knowledgeable"

"Very professional"

"Allen was very personable and kept me up to speed on what was being checked/serviced."

"every year I spend 500 dollors or more fixing this unit. the last time your man never tightened the bolts on the motor and it ruined the ac unit. now you want 16000 to replace it. what a jock. and you charge me a service charge to tell me your man didn't do his job right. do you think I should be happy?"

"The tech came the same day I called. He called me before leaving town, so I expected him. He was polite and explained things well. (He tried very hard to explain the problem to me, even though I don't understand a "arcs" etc.!) I did not feel pressured to makedecisions."

"The technician was pleasant, prompt, courteous, and seemed sure of his abilities. He was thorough in his work which was done in a reasonable amount of time."

"Came when problem arose, diagnosed the problem and had the unit working a short time later. Very courteous."

"Brock did a great job explaining what he was doing and options for future purchases. Even though I was his last appointment of the day and it was very warm he took time to make sure everything was right and answered all my questions."

"They provided quick and good service."

"Very professional service, explained all that he had checked out"

"I was satisfied with his work"