mae P. white river, south dakota March 02, 2021 "You did not show up on the day that you scheduled an appointment for and then you didn't call to reschedule, you just came when you wanted."
dick B. pierre, south dakota February 26, 2021 "I appreciate that the tech followed Covid protocols."
robert Y. onida, south dakota February 17, 2021 "Very understanding and informative as well as very courteous."
jay sara etzkorn E. pierre, south dakota February 12, 2021 "Service tech was very knowledgeable about the problem, fix it fast, and was very friendlty."
faren W. pierre, south dakota February 08, 2021 "Blake was friendly and knowledgeable. He also had a great attitude given it was an early service call on a very cold Saturday."
jana M. fort pierre, south dakota February 08, 2021 "Fixed the problem. Knew what was wrong and corrected it. Freezing temps, he arrived after 5 and stayed until the problem was fixed."
dorn B. harrold, south dakota February 02, 2021 "these guys are very efficient & accommodating. thank you"
deb H. highmore, south dakota January 30, 2021 "He was very thorough and completed the job in a timely matter. Cleaned up after himself and made sure I didnt have any questions! I didnt know you did maintenance on fireplaces and he asked if Id like that done. Very professional, thank you!"
ervin S. highmore, south dakota January 30, 2021 "they were very prompt and knowlegeable regarding the problem"
rose B. pierre, south dakota January 27, 2021 "Troy was able to help me on a weekend and was very professional and friendly. His service was great!"
charlie B. highmore, south dakota January 07, 2021 "Always friendly and willing to answer questions."
marilyn K. pierre, south dakota December 26, 2020 "All the service representatives who come here are always professional and kind."
chris J. blunt, south dakota December 26, 2020 "It was an emergency, and Blake responded quickly. He was courteous and helpful."
elenore B. pierre, south dakota December 05, 2020 "Tech was very helpful and explained everything to me."
audrey M. draper, south dakota December 04, 2020 "Very efficient. Showed me where there was some rust and wear and tear on my furnace. Very polite young man."
ken P. pierre, south dakota December 03, 2020 "We were extremely satisfied with the work of the service technician (prompt, courteous, explained everything, etc.). However I am not happy with the scheduling for inspections. Prior to 2019, Peitz's were "hot to trot" to schedule our semi-final service inspections (i.e., the winter inspection as early as August-September), but last year (2019) we had to call to remind them to do the inspection, this year (2020) it was late November when the inspection was scheduled. In a typical year we would have had much cold weather by this time. We should have consistency in scheduling (winter before potential cold weather, summer before potential hot weather). Just because we have a service contract, we shouldn't be taken for granted, placed on the back burner or an after thought for scheduling."
dan H. white river, south dakota November 21, 2020 "First, you came in and listened to the problem and then gave us possible answers and estimated costs upfront. I like that we were offered, and accepted a service plan. AND IT WORKED WHEN YOU LEFT!!"
dennis C. pierre, south dakota November 18, 2020 "Did what was expected. Gets a passing mark. Wear a mask. DCC"
eileen S. pierre, south dakota October 14, 2020 "I've not used the furnace since the service call, so I'm assuming things were checked out well."
linda H. pierre, south dakota October 05, 2020 "Very prompt response, courteous, and explained things well."
terry M. vivian, south dakota October 03, 2020 "He was clean, neat , knowledgeable and friendly and knew what he was doing!"
al naomi ambach A. pierre, south dakota October 02, 2020 "Blake gives good service and has a good personality."
robert H. pierre, south dakota September 28, 2020 "Tech very knowledgeable, provided information clearly, did not try to up-sell service rather explained clearly any problems he found - also, very important, we are older and have reason to be concerned about Covid - tech was masked and maintained distancing throughout. Thank you Peitz!"
diane H. pierre, south dakota September 23, 2020 "The tech was very polite and very easy to talk with. He seemed to want to help me and explained in detail what was going on with my furnace."
mccarty F. pierre, south dakota September 12, 2020 "He was thorough solved the problem and followed up with a issue another tech didnt do"
mrs. childs. (pat) C. highmore, south dakota September 11, 2020 "Clint is very personable an does his job very well!"
al R. pierre, south dakota September 02, 2020 "Dory is amazing, she took my phone call and a service Techician was there shortly and fixed the problem"
richard M. pierre, south dakota August 29, 2020 "Allen was friendly and was polite and professional and completed the inspection in a short perid of time without any disruptions."
avery D. pierre, south dakota August 29, 2020 "Allen was amazing. Super friendly, courteous, and answered all of my questions in detail with patience. I was very impressed with his level of service, and you should be too. I will continue to work with Peitz."
marrill B. pierre, south dakota August 25, 2020 "The work is always spot on no matter whether it is maintenance or repair."
kody L. holabird, south dakota August 07, 2020 "Took time to get my service done correctly and explained well the services"
phil M. pierre, south dakota July 22, 2020 "Polite, respectful of me and my home, answered questions directly, took care of problem"
marilyn K. pierre, south dakota July 22, 2020 "Service was provided immediately and the technician was knowledgeable and provided great customer service."
bob C. pierre, south dakota July 19, 2020 "100 degree day and service man was out within a few hours!"
george R. pierre, south dakota July 16, 2020 "He wore face covering and asked if he should keep it on. Great! He told me what he did and that everything was good."
art S. pierre, south dakota July 14, 2020 "Had to tell technician electric heat was newer than 19 years old."
brad H. miller, south dakota July 14, 2020 "He drove out in the country to our home and fixed the problem with our air conditioner."
lori R. fort pierre, south dakota July 12, 2020 "the Technician was knowledgeable and friendly. Price was fair."
kinkler inc I. onida, south dakota July 01, 2020 "Dean is very professional and pays attention to every detail."
ed H. fort pierre, south dakota June 30, 2020 "because of the service and attitude of the service provider !"
richard H. pierre, south dakota June 24, 2020 "I believe the cost of $767 to install an evaporative coil (under warranty) in my 4-year old Lennox heating unit was excessive. The technician was on location at my home for 2 hours and 2 minutes (1:10 PM to 3:12 PM). It actually only took one man 1 hour to install the coil and 1 hour to make sure it recharged properly. I was previously advised that it would take 2 or 3 men 2 or 3 hours to install the unit."
terry M. vivian, south dakota May 29, 2020 "HE WAS VERY POLITE AND CONVERSATIONAL. TOOK TIME TO ANSWER ALL OUR QUESTIONS"
bob N. pierre, south dakota May 27, 2020 "I dont know the name of the serviceman that was here first, but he was very upfront and professional about what the problem was. Kyle came and was also very professional and thoroughly explained the options. The installation men were professional, quick, cleaned up when they were done, and explained how to operate the new furnace."
lisa C. pierre, south dakota May 21, 2020 "Clint was very thorough in explaining what he was doing etc..."
randy B. pierre, south dakota May 16, 2020 "Everything fine with new thermostat except I'm unable to make the smart thermostat display cease displaying. The function isn't available to click. I discussed w/ Blake after he'd left. Hadn't noticed the issue while he was present."
barbara N. pierre, south dakota May 16, 2020 "During this COVID19 pandemic, the option of having the technician not enter the home was selected. He said he was able to take pressures from the AC unit outside that would normally be taken inside as well. I chose this option on the side of caution. Be well."
mosquito enterprises E. vivian, south dakota May 13, 2020 "Seemed courteous, and from what I could tell he knew what he was talking about. Called on the way and was thorough."
jason B. pierre, south dakota May 09, 2020 "Service was great, but I didnt appreciate have two people in my house trying to sell me something after the service. Right now I want to limit exposure with people because of COVID and this was not needed right now. This should be thought of right now for future consultations."
dan S. pierre, south dakota May 08, 2020 "Allan is exceptionally nice, easy to talk to, and professional."
mccarty F. pierre, south dakota May 01, 2020 "On time couteous explained the results and recommendations"
gene D. pierre, south dakota April 23, 2020 "Clint was very friendly and knowledgeable. He explained how to set the controls. He was always willing to answer our questions. Good job!"
frank L. pierre, south dakota April 20, 2020 "They were professional, knowledgeable and efficient with the furnace and A/C installation, product and prior service. Lennox tends to be a little pricey from my other quotes. If long term reliability plays out,like my last Lennox; it'll pay off(20 years)."
robert H. pierre, south dakota April 15, 2020 "He was courteous and seemed to know what he was supposed to do and did it. He answered any questions we had."
jessica S. pierre, south dakota April 11, 2020 "Very helpful and knowledgeable answerws all my quetions"
dan S. onida, south dakota April 09, 2020 "Dean has serviced our furnace/air conditioner for years and he has always done an outstanding job."
randell K. pierre, south dakota April 08, 2020 "Peitz Service Techs consistently provide good service"
ken P. pierre, south dakota April 02, 2020 "He arrived as scheduled, he took precautions for cleanliness, etc. When finished, he explained the results of his service visit."
hall & gas G. highmore, south dakota March 25, 2020 "Dean has been servicing the equipment in our store for years and knows all pieces very well and gets us back up and going quickly."
keely B. pierre, south dakota March 16, 2020 "Both servicemen that came to work on our furnace and air conditioning are very knowledgeable at what they do."
john M. highmore, south dakota March 07, 2020 "They did a good job putting it in but theres a smell thats making my wife and I sick"
sandra V. pierre, south dakota February 15, 2020 "I am a little concerned that after supplying the info on my new furnace that the tech wasnt aware and had old info so didnt have the correct filter with him."
randell K. pierre, south dakota February 15, 2020 "The service tech coordinated a convenient time to check out our problem ans was waiting for me when I got home. He was able to determine what the problem was and repair it and explained to me what happened and how to prevent the problem in the future."
matt W. miller, south dakota February 14, 2020 "So nice to have responsible people just come do their job to a high standard."
carl C. blunt, south dakota February 12, 2020 "Professional, courteous, friendly and took the time to visit about what he was doing"
lisa P. pierre, south dakota January 27, 2020 "Peitz just happened to have a spot open the same day they called to schedule an appointment. I had just put my 18 year old dog down and he was sympathetic. Troy was on time, went down the checklist and took care of any items that needed attention."
randy H. highmore, south dakota January 22, 2020 "Even though there were blizzard conditions, Dean came over to check out our problem with the floor heat in our shop. He always is very prompt and thorough and were lucky to have him as our local serviceman!"
mindy C. pierre, south dakota January 21, 2020 "The technician was very polite and personable. Seemed to know what he was talking about and willing to answer questions."
cathy S. pierre, south dakota January 12, 2020 "excellent job, arrived ahead of time. explained everything and double checked to ensure all was correct."
linda L. pierre, south dakota January 07, 2020 "Blake did a very good job, very professional, courteous and friendly."
john M. pierre, south dakota December 20, 2019 "Technician came and did inspection with no violation to out privacy."
steve S. pierre, south dakota December 13, 2019 "Clint did the preventive maintenance quickly and efficiently. He called prior to arriving as I requested. He answered any questions that I asked and asked me a number of times if I had any additional questions."
calvin S. highmore, south dakota December 09, 2019 "Very courteous technician, explains well what he has done"
lynn M. highmore, south dakota December 06, 2019 "Dean always does a good job with installation and explanation of the system"
kristy D. pierre, south dakota November 19, 2019 "on time, took care with not tracking dirt and leaves in house, through"
eugene C. pierre, south dakota November 16, 2019 "Explained what he was doing and answered out questions."
phyllis P. pierre, south dakota November 09, 2019 "My furnace wasnt kicking in properly and Blake was there pretty quick. He worked fast, knew what he was doing and was very personable."
lisa C. pierre, south dakota November 07, 2019 "Allen answered any questions I had and was very respectful of our home. I really appreciate that your technicians cover their shoes when entering the home. Thank you!"
dan S. pierre, south dakota November 06, 2019 "Allan is exceptional. He went above what we expected in service."
connie B. pierre, south dakota November 03, 2019 "Kyle was professional, personable and explained options available. Clinton was knowledgeable, informative, personable, excellent work ethics. More than pleased with Peitz."
barbara N. pierre, south dakota October 23, 2019 "Clint is new to our home. Asked and answered questions. Pleasant."
bev H. fort pierre, south dakota October 11, 2019 "He came within a day of my calling and fixed immediately."
gene D. pierre, south dakota September 28, 2019 "Clinton was very friendly and professional. Always helpful lin answering questions."
sara B. harrold, south dakota September 27, 2019 "Dean does a great job and is courteous and respectful of us and our home when here."
dave O. pierre, south dakota September 09, 2019 "Eric replaced a motor in outdoor heat exchanger. Three days later the whole think quit and wouldn't run at all, but when I called in the problem, Eric showed up and fixed it within minutes (and we live 12 miles out of town) - a wire connection had come undone."
chuck W. belvidere, south dakota August 31, 2019 "It was very good service and Blake was good at what he does"
diane K. pierre, south dakota August 14, 2019 "The technician was prompt for the appointment and seemed very thorough in all the checkpoints for the furnace and air conditioner. He was very personable as well and was ready to answer any and all questions."
carmen S. pierre, south dakota July 23, 2019 "the technition did very good contacting me, plus he came back another day to put in refrigerent."
dora S. pierre, south dakota July 21, 2019 "I think he did good work. When I called the person on the phone scheduled me for 6 PM. I work till 4pm. I got a phone call at 10am saying the repair man want to look at my central air. I had to leave work for an hour so the repairs could be done. Blake was very nice and fix the central air. I didn't like the fact that after 5pm I would have been charged more so I had to leave work to get it fixed. I think it would be nice if the hours repairs are done shouldn't cost so much extra for a later day. Most people work till 5pm."
kim S. pierre, south dakota July 17, 2019 "He was personable, told me about issues and offered suggestions to help alleviate the issues."
lisa P. pierre, south dakota July 15, 2019 "He fixed the problem quickly and the thermostat was replaced."
laura T. highmore, south dakota July 03, 2019 "The service was OUTSTANDING! Our AC quit on the hottest weekend of June. And our service tech wasnt even on call that day, and he still came out in a Sunday! Then when the system was determined to need to be replaced, an oncall salesman Kyle M was there within 2 hours to discuss our options and get the process started to receive a new unit."
scott B. pierre, south dakota June 27, 2019 "We were notified when they were coming; cleaned up after themselves and were professional."
kevin G. pierre, south dakota June 13, 2019 "Allen was very personable and kept me up to speed on what was being checked/serviced."
glen B. pierre, south dakota June 13, 2019 "every year I spend 500 dollors or more fixing this unit. the last time your man never tightened the bolts on the motor and it ruined the ac unit. now you want 16000 to replace it. what a jock. and you charge me a service charge to tell me your man didn't do his job right. do you think I should be happy?"
jack sue kuhl K. pierre, south dakota June 08, 2019 "The tech came the same day I called. He called me before leaving town, so I expected him. He was polite and explained things well. (He tried very hard to explain the problem to me, even though I don't understand a "arcs" etc.!) I did not feel pressured to makedecisions."
robert H. pierre, south dakota June 07, 2019 "The technician was pleasant, prompt, courteous, and seemed sure of his abilities. He was thorough in his work which was done in a reasonable amount of time."
christine W. pierre, south dakota June 07, 2019 "Came when problem arose, diagnosed the problem and had the unit working a short time later. Very courteous."
bonnie H. pierre, south dakota June 06, 2019 "Brock did a great job explaining what he was doing and options for future purchases. Even though I was his last appointment of the day and it was very warm he took time to make sure everything was right and answered all my questions."
calvin S. highmore, south dakota May 31, 2019 "Very professional service, explained all that he had checked out"
st B. pierre, south dakota May 10, 2019 "We have a contract with you; you have never needed to be reminded. I appreciate that."
john B. fort pierre, south dakota May 08, 2019 "Blake explained everything he did and was very polite and informative"
randell K. pierre, south dakota April 24, 2019 "Peitz has consistently delivered great service now and on past visits"
edward W. holabird, south dakota April 20, 2019 "Hes a really good technician!! He really goes the extra mile to fix things !"
al R. pierre, south dakota April 15, 2019 "Technician explained in detail what was wrong with our A/C unit"
stephan R. pierre, south dakota April 04, 2019 "respect.. polite.. attentive.. knowledgable ... professional"
eugene C. pierre, south dakota March 18, 2019 "Our furance quit on a Friday evening about midnight, so we called Saturday morning. A technician came from Harrold Saturday morning and found out the humidifier was leaking on an electronic board. He went back to the shop and after a while called and said he had the part and could install it. We appreciate him taking the time from his family on a weekend and fixing our furnace so we could be warm again."
ron I. pierre, south dakota February 27, 2019 "For all of the below reasons. He was very respectful and covered his shoes."
diane K. pierre, south dakota February 26, 2019 "The technician called prior to coming, was very polite and provided good service in a timely manner."
chris J. blunt, south dakota February 26, 2019 "Kevin covered his boots when he came in the house. He explained thins to me. He was courteous and quick."
lisa P. pierre, south dakota February 23, 2019 "Allen did a very thorough inspection and maintenance on my furnace."
ron I. pierre, south dakota February 20, 2019 "Technician was very polite and thorough in checking for a reason for the problem with the fireplace failing to shut off."
chris J. blunt, south dakota February 20, 2019 "Kevin came the same day I called. He was courteous and explained things. He put boot covers on when he came into the house."
dan S. pierre, south dakota February 18, 2019 "Furnace quit during Superbowl. What luck! Called Peitz. A technician arrived in less than an hour. He quickly fixed the offending thermostat. We couldn't have asked for better service."
crystal H. pierre, south dakota February 17, 2019 "They were knowledgeable, prompt, and respectful of my home."
brandon C. pierre, south dakota February 08, 2019 "They fit me in when there was a cancellation a showed up immediately. I had only scheduled the maintenance the night before. Fast, courteous and professional technician."
mike C. pierre, south dakota February 07, 2019 "Because we were very satisfied with services provided."
teresa S. pierre, south dakota January 29, 2019 "Excellent service. The online appointment was easy to make. The appointment was confirmed very promptly. The tech called before he came. The work was done knowledgably and efficiently."
carmen S. pierre, south dakota January 24, 2019 "the service guy called me before he went and also when he was done, much appreciated!!"