What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, cooling or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will pay a trip charge and a diagnostic fee separately. Many companies you’ve called in the past most likely combined the trip charge and diagnostic fee, but we think we can provide you with greater value by separating the two. 

What Exactly Is a Trip Charge? 

A trip charge handles the cost for a qualified plumber or HVAC technician to stop by your home. Often called a service call fee, this charge is the standard rate for bringing our technicians, equipment and expertise to your door. If you would like to avoid trip charges in the future, you can consider signing up for one of our membership programs

What Is a Diagnostic Fee? 

The diagnostic fee is made up of the services required to determine the source of a problem. In plumbing, this can include scoping. For HVAC repairs, it might involve taking a look at the inside of your unit. If you elect to use Service Experts Heating, Air Conditioning & Plumbing for your repairs, the diagnostic fee is rolled into the repair bill. That said, you’re charged for the diagnostic services alone if you do not. 

What Is the Difference Between a Trip Fee and a Diagnostic Fee 

Generally speaking, a trip fee covers sending the plumber or HVAC technician to your home, while the diagnostic fee encompasses all the work involved in assessing the problem and working up a plan for repairs. If you are paying for repairs, you shouldn’t notice the diagnostic fee as it’s rolled into the cost of the repairs. 

Why Are Diagnostic Fees and Trip Charges Separated? 

Many plumbers and HVAC companies charge a single fee for both the trip and the diagnostics. As opposed to charging you for two services at once, we prefer two distinct fees. This allows us to price our services in the fairest available manner.