Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Back in May, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a man named Jimmy from the Raleigh area who told Service Experts about a special project he was working on for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She uses a wheelchair to get from one point to another and her residence was not wheelchair compatible, mostly because of the size of the wheelchair. When Jimmy realized the problem, he thought about remodeling the Tracy family’s residence to make it completely wheel-chair friendly. But because of the age of the home, remodeling was going to be more work than he initially planned. Finding his way around the obstacles, Jimmy elected to try transforming the Tracy family’s carport into a wheelchair friendly mini-suite, which would include Kyla’s own bedroom, bathroom, playroom, and kitchen area.

Thrilled to have a working plan, Jimmy started contacting local home service groups, including plumbers, electricians, and building supply companies and they all said they would be happy to help and provide services and supplies. He contacted Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) part of Kyla’s new living area. A couple of Service Experts team members went to the house to ask more about the renovation and were blown away by how smart and sweet Kyla was and they determined they had to help.

Kyla’s father, Jared Tracy, said he expected to pay for the $12,000 heating and AC equipment for his daughter’s new apartment, but with the help of Lennox and RE Michel, Service Experts was able to give Kyla’s family a bill that said:

“We’re more than honored to present you with a full heating and AC system at not cost as long as we can all get hugs.”

The team at Service Experts of Raleigh were over the moon to help provide such an extraordinary girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. But it’s not over yet. The Tracy family is fundraising to purchase a wheel-chair friendly van to better transport Kyla and her wheelchair. To read more or to donate to the Tracy’s van, please click through to their GoFundMe account.

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