When your air conditioner stops working on a hot summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the best AC repair services in North America, how do you know which to choose? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you pick out.
1. Read Customer Reviews
Many property owners begin their search for an air conditioner repair company on the internet. While you’re on your computer, phone or tablet, be sure to browse through feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are useful when hunting for an AC repair company. Learn which companies the people closest to you have employed for HVAC repair in the past and whether they had a good experience. This firsthand advice and the ability to ask specific questions can help you make an well-informed decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A certain company may clearly be the best, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge extra fees for going on service calls outside their normal coverage area. Ask if your street address is included in the company’s service area. If not, find out if they’re willing to come to you for an additional charge. Thoroughly weigh your local options before deciding to pay more for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners often stop working at the most inopportune times. Choosing a company that delivers emergency services is essential if you need punctual, reliable assistance on a Friday evening or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and ask if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s commitment to quality and professionalism. Look for an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company follows industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any company, make sure that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to do business legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while the company's crews are making the repair. Look for proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of supplying quality service likely has the experience necessary to handle challenging HVAC breakdowns. Find out how many years the company has been operating. Then, ask a technician whether they have previously tackled the problem you need fixed. Such experience is vital to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is crucial when dealing with any air conditioning repair company. The HVAC repair company you select should be responsive, attentive and ready to answer your questions. Try to find evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Acquiring numerous quotes helps you find a company that offers competitive and honest prices. Be leery of companies that come up with low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees at the end. The most reputable companies provide detailed and transparent quotes up front, ensuring you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Reputable service providers guarantee their work and provide warranties for your peace of mind. Such coverage demonstrates quality assurance and helps you choose a company for your home with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Finding a good HVAC professional doesn’t have to be daunting. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to disrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services in Pierre.