Commonly Available Job Positions at Peitz Service Experts Heating & Air Conditioning in Pierre Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and organizing all activities of a Service Experts Heating and Air Conditioning service location. The General Manager supervises the P&L, steers sales, and provides direction to all employees and processes for the center. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician interacts with residential and/or commercial customers to provide answers to any and all questions, resolve concerns, and confirm complete customer satisfaction. The person in the role also recommends products and services and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs HVAC equipment and accessory installation and start-ups on residential and/or commercial jobsites. The person in the role also completes installation and service on indoor air quality products and equipment, as well, and has the expertise to comprehend controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist manages customer queries, complaints, and billing questions with the highest degree of consideration and professionalism to settle customer complaints with a same-call resolution. The Customer Service Specialist is also charged with supporting day-to-day running of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, abiding by company radio and pager procedures, dispatches appointments to Maintenance Technicians, Installers, and Service Technicians. The person filling the position also communicates with the customer to ensure the customer is informed of scheduled appointments, respond to queries, and to help resolve problems. The Dispatcher effectively plans and routes the most appropriate technicians using established company policies.